Shipping policy
Thank you for shopping with us! Every order is made especially for you through our trusted print-on-demand fulfillment partner. Because each item is produced after you place your order, shipping times may differ from traditional retailers.
Order Processing
All products are made to order.
Please allow 2–7 business days for production before your order ships.
During holidays or periods of high demand, production times may be slightly longer.
Shipping Times
Once your order has been produced, estimated shipping times are:
United States: 3–7 business days
Canada: 5–10 business days
International: 10–30 business days
Please note that these are estimates and may vary due to carrier delays, customs processing, weather, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the items in your order, and the shipping method selected.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number (when available). Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible. If your order has not yet entered production or shipped, we will do our best to update the address.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us. We will work with our fulfillment partner and the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and clear photos of the issue. We will work with our fulfillment partner to provide a replacement or another appropriate solution.
International Orders
International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country's customs authorities. These charges are not included in the purchase price or shipping cost.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our customer support page or email us at customersupport@m1apparel.store